comma connect is an app that lets you manage your openpilot experience. Recordings of your drives will upload to connect where they will be stored for 3 days. Subscribe to comma connect to keep your drives accessible for 1 year.
Get a connect subscription for navigation, live car tracking, and cloud storage of your drives for 1 year.
How do I claim the free prime offer?
Sign up for prime in comma connect. With a purchase of a comma 3X, you get a free month of comma prime, in which you can cancel at any time. After that, you will be charged $24 a month (domestic only).
The free prime offer must be claimed within 30 days of purchase and a credit card must be provided.
Live outside the United States? You can still sign up for prime lite by bringing your own active SIM card. comma prime data service is available in the United States and Puerto Rico only.
What is connect?
connect (connect.comma.ai) is a dashboard of your recent drives.
Your drives are accessible for 3 days (or 1 year with a comma prime subscription).
connect provides other features such as battery voltage, snapshot, and navigation guidance.
What is the difference between prime and prime lite?
With prime ($24/mo), domestic data is included.
With prime lite ($10/mo), you must also provide your own SIM card with an active data connection.
Note: your own SIM may require configuration to work with your comma device. We do not offer troubleshooting for third party data service.
How do I transfer a prime subscription to a new device?
We aren't able to transfer comma prime subscriptions between devices. To do so, you must cancel your existing prime subscription through connect.comma.ai and sign up with the new device.
How do I cancel comma prime?
We've made the Refund Policy as straightforward as we can, no hidden clauses and no fine print.
I installed my own SIM card, but it's not working.
We do not offer support for setting up third party cellular service. Note that lack of third party cellular connectivity, by itself, is not indicative of malfunctioning hardware as each carrier needs to be carefully configured to function properly. If you are not prepared to configure your SIM card to work with the device, we recommend prime over prime lite.
Some common issues include:
How do I switch between prime and prime lite?
Currently, this requires cancelling your current subscription and resubscribing at the new tier. Since the subscription is pro-rated, the cancellation happens immediately, and you can resubscribe immediately. Your stored drives from the original subscription are not guaranteed to persist after this process.